INTRODUCTION
Graphic Sound Studios is an Australian-based creative music and cinematic video production business serving clients in Australia and internationally.
We respect your privacy and are committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, submit a project enquiry or engage our creative services.
Personal information may include your name, email address, telephone number, project details and any personal information contained in materials you choose to provide.
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2. INFORMATION WE COLLECT
Graphic Sound Studios may collect personal information when you contact us, submit an enquiry, request a quotation or purchase our music and video production services.
This information may include:
Your name, email address and telephone number.
Details about your requested music or video production.
Personal stories, lyrics, photographs, audio recordings, videos and other reference materials you voluntarily provide.
Your preferred completion date, budget and creative requirements.
Payment and transaction information processed through our payment service providers.
Technical information about your use of our website, where collected through website
functionality, cookies or analytics tools.
3. HOW WE USE YOUR INFORMATION
Graphic Sound Studios uses personal information to provide professional music and cinematic video production services.
We may use your information to:
Respond to enquiries and provide quotations.
Understand your creative ideas, preferences and project requirements.
Create personalised songs, original soundtracks, cinematic music videos and commercial productions.
Communicate with you regarding project progress, revisions and final delivery.
Process orders, payments and related business transactions.
Maintain business records and meet applicable legal obligations.
Improve our website, customer experience and creative services.
Send promotional communications where you have consented or where otherwise permitted by law.
We do not sell your personal information to third-party advertisers.
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4. HOW WE STORE AND PROTECT YOUR INFORMATION
Graphic Sound Studios takes reasonable steps to protect the personal information provided by our clients and website visitors against unauthorised access, misuse, loss, alteration or disclosure.
Personal information, project enquiries and creative materials may be stored electronically using secure website systems, cloud storage services and business communication platforms.
We take reasonable precautions to safeguard information, including:
Using password-protected accounts and appropriate access controls.
Restricting access to personal information and project materials to authorised persons and service providers who require it.
Using reputable third-party platforms for website hosting, communication, file storage and payment processing.
Taking reasonable steps to prevent unauthorised access to client-submitted lyrics, photographs, audio recordings, videos and other creative materials.
Reviewing and updating our security practices when necessary.
Although we take reasonable precautions, no method of electronic storage or internet transmission can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for our business activities, client services and applicable legal obligations. When information is no longer required, we take reasonable steps to securely delete or de-identify it, where appropriate.
5. SHARING YOUR INFORMATION WITH THIRD PARTIES
Graphic Sound Studios may share personal information and project-related materials with trusted third-party service providers when reasonably necessary to operate our business, respond to enquiries, process payments and deliver our music and cinematic video production services.
These third-party services may include:
Website Hosting and Management: Platforms such as Wix, which support our website, enquiry forms, file uploads and customer communications.
Payment Processing: Secure payment service providers that process transactions and maintain relevant payment records.
Music and Video Production: Creative software and artificial intelligence platforms, including Suno and Sondo where used, to assist with music composition, audio production, video creation and editing.
Cloud Storage and File Sharing: Services used to securely store, manage and deliver completed songs, videos and client-provided materials.
Business Communications: Email and communication providers used to respond to enquiries, discuss projects and deliver customer support.
Professional Advisers: Accountants, legal advisers or other professional service providers where reasonably necessary.
Where appropriate, Graphic Sound Studios aims to share only the information and creative materials reasonably necessary for the relevant service.
Some third-party providers may process or store information outside Australia. Where personal information is disclosed to overseas recipients, we will take steps required by applicable Australian privacy law. Details of relevant overseas locations will be provided where practicable.
Client-provided photographs, names, personal stories, lyrics, recordings and other creative materials may be submitted to production platforms when necessary for an agreed project. We will explain material third-party processing arrangements and obtain consent where required.
We do not sell personal information to third-party advertisers.
We may also disclose personal information where required or authorized by law.
Third-party services may maintain their own privacy policies and terms governing how they handle information. We encourage clients to review relevant policies where appropriate.
6. INTERNATIONAL DATA TRANSFERS AND OVERSEAS SERVICES
Graphic Sound Studios is based in Australia and provides personalised music, original soundtracks, cinematic music videos and commercial production services to clients in Australia and internationally.
To operate our business and deliver creative projects, we may use third-party technology providers, including website hosting services, cloud storage platforms, payment processors, communication systems and artificial intelligence music and video production tools.
Some of these providers operate internationally. As a result, personal information and client-provided materials may be processed, accessed or stored outside Australia.
Information transferred or made available internationally may include:
Client names and contact information.
Project enquiries, instructions and creative requirements.
Personal stories, photographs, lyrics, audio recordings and video materials supplied for a project.
Other information reasonably necessary to provide the requested services.
Where personal information is disclosed to overseas recipients, Graphic Sound Studios will comply with applicable Australian privacy requirements, including taking reasonable steps to protect personal information where required by law.
These steps may include reviewing relevant service providers’ privacy practices, limiting the information disclosed and using appropriate account security and access controls.
Where practicable, we will identify the countries in which overseas recipients of personal information are likely to be located.
Some overseas providers may operate under privacy and data protection laws different from those in Australia.
We aim to be transparent with clients about the use of international creative platforms, particularly where personal photographs, recordings, stories or other identifiable materials may be included in music or video production.
Clients who have questions about international information handling may contact Graphic Sound Studios before submitting sensitive personal information or creative materials.
7. ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
Graphic Sound Studios respects your right to request access to personal information we hold about you and to request corrections where information is inaccurate, incomplete, outdated, irrelevant or misleading.
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You may contact us to:
Request access to personal information we hold about you.
Ask us to correct or update your contact details or other personal information.
Request information about how your personal information has been collected, used or disclosed.
Ask questions about our privacy practices and the handling of your personal information.
To protect your privacy, we may need to verify your identity before providing access to personal information or making requested changes.
We will respond to requests within a reasonable timeframe and in accordance with applicable Australian privacy laws.
In certain circumstances, access to information may be restricted or refused where permitted or required by law. If this occurs, we will explain the reason where legally appropriate.
We aim to ensure that personal information held by Graphic Sound Studios remains accurate, complete and up to date.
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Privacy-related requests can be submitted to:
Graphic Sound Studios
Email: graphicsoundstudios101@gmail.com
Australia
8. COOKIES AND WEBSITE ANALYTICS
Graphic Sound Studios may use cookies and similar technologies to support the operation, security and performance of our website.
Cookies are small files stored on your device when you visit a website. They may help the website remember preferences, maintain essential functions and improve the visitor experience.
Our website is operated through Wix, which may use cookies and related technologies for purposes including:
Maintaining essential website functions and security.
Supporting enquiry forms, shopping carts and customer accounts where applicable.
Remembering website preferences and settings.
Measuring website traffic and understanding how visitors interact with our website.
Improving website performance and usability.
Some cookies may be placed by third-party services integrated into our website, including analytics, payment or embedded media providers.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.
Visitors may manage or disable cookies through their browser settings or through any cookie preference controls made available on our website.
Disabling certain cookies may affect the operation or availability of some website features.
For further information about cookies and tracking technologies, visitors may contact Graphic Sound Studios using the details provided in this Privacy Policy.
9. THIRD-PARTY WEBSITES AND EXTERNAL LINKS
The Graphic Sound Studios website may contain links to external websites, social media platforms, music streaming services, video hosting platforms and other third-party services.
These may include platforms such as YouTube, Spotify, TikTok, Facebook, Instagram and other websites where our music, videos or promotional materials are featured.
When you follow a link to an external website, you may be subject to that website’s own privacy policy, terms and data collection practices.
Graphic Sound Studios does not control the privacy practices, security measures or content of independently operated third-party websites.
We encourage visitors to review the privacy policies of external websites before providing personal information or using their services.
Where third-party content is embedded directly into our website, the relevant provider may collect certain information in accordance with its own privacy practices.
Graphic Sound Studios is not responsible for the handling of personal information by independent third-party websites, except where responsibilities arise under applicable law.
If you have questions about external links or third-party services used on our website, please contact Graphic Sound Studios.
10. CHILDREN’S PRIVACY AND PERSONAL INFORMATION
Graphic Sound Studios respects the privacy of children and young people and takes particular care when handling personal information relating to individuals under 18 years of age.
Our website and creative production services are primarily intended for adults, including individuals, artists, families and businesses.
Some projects may involve children, including personalised birthday songs, family tributes, special occasion videos and other creative productions.
Where a project involves a child, personal information or creative materials may include:
A child’s name, age or personal story.
Photographs, audio recordings or video footage featuring a child.
Family information, messages, lyrics or other materials supplied for a personalised production.
We aim to collect only the information reasonably necessary to discuss or complete the requested project.
Where consent is required, we will seek consent from a person capable of providing it. For younger children or children who cannot provide informed consent, this will generally involve a parent or legal guardian.
We may ask customers to confirm that they have the necessary authority and permissions to provide photographs, recordings or other materials featuring children.
Information and creative materials relating to children will be handled with appropriate care and will not be knowingly used for unrelated promotional purposes without the necessary permissions.
Where third-party music, video or artificial intelligence production platforms are used, we will take reasonable steps to inform customers about relevant processing arrangements and obtain consent where required.
Parents and guardians may contact Graphic Sound Studios to raise privacy concerns or request access to, correction of, or appropriate deletion of personal information relating to a child.
Requests will be considered in accordance with applicable Australian law and any relevant legal or contractual obligations.
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Privacy enquiries may be directed to:
Graphic Sound Studios
Email: graphicsoundstudios101@gmail.com
Australia
11. CHANGES TO THIS PRIVACY POLICY
Graphic Sound Studios may review and update this Privacy Policy from time to time to reflect changes in our business operations, creative services, technology, website functionality and applicable privacy laws.
Updates may be necessary when we introduce new music or cinematic video production services, change the third-party platforms we use, improve our information security practices or modify how personal information is collected, used, stored or disclosed.
When changes are made, the revised Privacy Policy will be published on our website.
We will update the effective date of this Privacy Policy to indicate when the latest version takes effect.
Where changes significantly affect how we handle personal information, we will take reasonable steps to notify affected individuals where appropriate or required by law.
We encourage website visitors and clients to review this Privacy Policy periodically to remain informed about how Graphic Sound Studios protects and manages personal information.
Any changes to this Privacy Policy will apply from the stated effective date, subject to applicable legal requirements.
If you have questions or concerns regarding changes to this Privacy Policy, please contact:
Graphic Sound Studios
Email: graphicsoundstudios101@gmail.com
Australia
12. CONTACT US AND PRIVACY COMPLAINTS
Graphic Sound Studios is committed to respecting your privacy and handling personal information responsibly, transparently and in accordance with applicable Australian privacy laws.
If you have questions, concerns or complaints regarding this Privacy Policy or the way we collect, use, store, disclose or protect personal information, we encourage you to contact us.
You may contact Graphic Sound Studios regarding:
Access to personal information we hold about you.
Correction or updating of inaccurate or outdated personal information.
Concerns about the privacy or security of information submitted through our website.
Questions about how personal stories, photographs, lyrics, audio recordings or video materials are handled.
Concerns regarding third-party platforms or international processing of personal information.
Requests concerning the appropriate deletion or management of personal information.
Complaints regarding the handling or disclosure of personal information.
HOW WE HANDLE PRIVACY COMPLAINTS
When we receive a privacy complaint, Graphic Sound Studios will take reasonable steps to:
Acknowledge and review the complaint.
Consider the circumstances and relevant information.
Investigate the matter where appropriate.
Respond within a reasonable timeframe.
Explain any findings and actions taken, where appropriate.
Take reasonable corrective measures if necessary.
We aim to resolve privacy concerns fairly, respectfully and efficiently.
EXTERNAL PRIVACY COMPLAINTS
If you are dissatisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), subject to its jurisdiction and complaint requirements.
The OAIC is Australia’s independent national privacy regulator.
Website: www.oaic.gov.au
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CONTACT DETAILS
Graphic Sound Studios
Australia
Email: graphicsoundstudios101@gmail.com
We welcome privacy-related enquiries from customers and website visitors in Australia and internationally.
PRIVACY POLICY EFFECTIVE DATE
Effective Date: 07 November 2026
Last Updated: 07 November 2026